Veego perfects the Internet user experience in the Connected Home. Providing Internet Service Providers (ISPs) with ongoing visibility of all connected devices and the services running on them, Veego continuously measures every user’s Quality of Experience (QoE) from each session in its own context, taking into consideration the factors that are crucial to each type of service and their effects on CX. Data pertinent to device and service usage, experience and more is made available to ISPs for immediate and historic analyses.
From its vantage point in the home router and with support from the Cloud, Veego automatically detects problems and behavior anomalies that affect QoE, analyzes their root-cause end-to-end – anywhere along the service-delivery chain within and beyond the home – and resolves problems even before users encounter them.
Veego bolsters ISP Customer Care with auto-resolution of problems, subscriber self-care, and prompt delivery to CSRs of assessments and effective action recommendations that deflect and shorten support calls, reduce truck rolls, and eliminate unnecessary hardware replacements.
When they feel frustrated by their internet experience, many subscribers don’t bother to call ISP Customer Care. Instead, they “boot their ISP” by churning or installing their own router, extender, or mesh system. To preclude this level of frustration and to embellish subscriber engagement, Veego empowers ISPs with Proactive Care: the ability to recognize subscriber dissatisfaction as it happens. Proactive Care takes advantage of Veego’s unique ability to combine device type, service category and user behavior not only to detect specific connectivity problems, but to accurately measure how current network conditions are actually impacting each user in the home. Subscribers feel taken care of and protected by their caring ISP who is vigilantly watching over their internet connection. Proactive reach from ISP to subscriber is enabled through multiple channels including smart apps, SMS, chats and phone calls.
The Veego Cloud continuously collects the vast device, usage, performance, event and experience data that is generated across the entire ISP subscriber base for valuable analyses and insights that enable ISPs to segment target audiences, understand usage profiles and trends, scrutinize home and session experience, and much more.