The number of connected-home devices in the world already surpasses the number of mobile phones. By 2030, more than 100 billion connected devices will support us in every aspect of our lives. But who is going to support the users?
If only 1% of devices and services suffer some sort of malfunction in a year, that’s more than 1 billion failures—and they happen for so many reasons: environment, hardware issues, software bugs, configuration problems, faulty setup, connectivity and communications, device and channel load, cyber security, and the integration of so many devices from so many vendors.
The truth is, 34% of users already report issues with their connected-home devices. OMG, who is going to
field all those service calls?
Our Service-Organization Orientation
Veego continues to acquire a wealth of experience from working with service organizations. We understand the tough challenges such as:
- Overwhelming number of support calls
- Lengthy and unproductive support calls
- Poor First Call Resolution (FCR)
- Inability to understand subscriber problems
- Technician capabilities
- Lack of verifiable evidence of problems
- Unnecessary escalations
- Subscriber frustration
- Expensive support that eats up profits
- Subscriber churn
- Reputational damage
By automatically detecting, analyzing and remediating problems, Veego
- Deflects calls to the service center
- Arms service technicians with real problem analysis and effective steps for remediation
- Boosts subscriber satisfaction with your connected-home support
The connected home is rapidly becoming a large-scale digital-lifecycle operations center that supports a multitude of devices and services that are susceptible to an enormous array of complex malfunctions that overwhelm the Internet Service Provider’s ability to cope.
Veego is acutely familiar with the modern connected home and its growing performance and interoperability challenges. Our global knowledgebase of devices and problems grows as our machine learning capabilities encounter more and more situations. We put our global knowledgebase of devices, services and the problems they encounter at the benefit of CSR’s enabling them to support their connected-home subscribers effectively and cost-efficiently.