Augmenting Customer Analytics with Contextual Intelligence
Looking to learn more about your subscribers? Customer Analytics is one of the most well-worn routes to getting greater insight. By tracking the customer lifecycle
Actionable insights and proactive care for superior Customer Experience
Give subscribers control over their internet experience
Boost TSR performance with real-time detection and response
Integrate our technical capabilities into business processes and applications
Looking to learn more about your subscribers? Customer Analytics is one of the most well-worn routes to getting greater insight. By tracking the customer lifecycle
The ability to offer personalized services is critical for CSPs in order to boost subscriber experience and remain competitive in today’s crowded landscape. Some network
Are you still investing in reactive technical support? If so, you could soon come unstuck, as the number of support calls rises, and the
What do you really know about the connected homes of your subscribers? You might be able to view information in a silo, such as what’s
For Internet Service Providers, (ISPs) identifying the homes which are receiving poor internet experience on a regular basis is a real game-changer. These homes are
By the Time You Hear From Your Subscribers, it’s Already Too Late Most people don’t have positive associations around customer support. After all, as an
The 5 Most Commonly Used Customer Care Success Metrics… and Why They Don’t Matter A customer care center can’t be a black box.
Part Two: Efficient Ways to Boost Quality of Experience In part one of our internet problem mitigation series, we discussed how vital it is to
Part One: Adding Context to the Connected Home With today’s increasingly wide variety of subscriber behaviors, boosting Customer Experience (CX) is harder than ever before
Is the latest cellular phone technology able to make inroads into the connected home? Internet use in the home is going gangbusters. From hosting only
You Never Get a Second Chance to Make a First Impression with New Subscribers One could argue that newbies are the most important subscribers for
This article originally appeared on Telecoms News Since its inception in 2007, Waze has become the world’s largest community-based traffic and navigation app. Acquired by Google