//This podcast originally appeared in Listen Notes //
As service providers are connected to more and more IoT devices, the issue of device identification, support and problem resolution become more and more of an issue. Amir Kotler, CEO of Veego, outlines the Veego process to offload the time consuming IoT support problem to an AI driven automated device detection, problem identification and resolution implementation technology that will reduce the lengthy diagnosis process substantially. Service providers will need to keep support and personnel costs in check to stay competitive in the fast growing IoT market. Along with all of the other communication changes, their focus needs to be on quality of the experience and not get bogged down with manual problem detection and resolution. Veego does it automatically and provides the proactive problem identification and resolution along with reports to management or the customer. Veego Resolves Smart Home Malfunctions Autonomously. Amir Kotler Device disparities and operational inter-dependencies make detection and root-cause analysis inefficient, cumbersome and inaccurate. By the time malfunctions become apparent to home users, the consequences have already caused considerable frustration. It’s too late to address them effectively. Deploying on the home router and delivering its capabilities from the cloud, Veego discovers all the devices and services running in the smart home and automatically detects, analyzes and resolves problems even before customers notice them.
