By Anonymous So As Not to Worry Anybody
I received the bad news yesterday: I have been exposed to someone who has the Coronavirus. That doesn’t mean I have it, but I am supposed to be in isolation for 14 days to see if I develop symptoms. I don’t want to infect anybody, so here I am in my room with my laptop, smartphone and the ubiquitous internet.
I work from home a lot, so this isn’t exactly a 24/7 punishment. However, it sure would be nice to be able to go outside now and then, but I can’t.
So, what do I do all day?
Like so many of my fellow Corona “isolationists”, I do a lot of actual work, but, in addition, I might watch a movie, play some games, browse a bit or catch up on my online reading. That seems to be routine for many of my “co-isolationists” as well.
Since Veego’s customers are ISPs, we monitor internet-usage and study the statistics very carefully. So, I spend a lot of time reviewing the numbers from my local ISP as well as many other ISPs around the globe. Here is what I am seeing.
In the last week, and, no doubt, due to this Corona thing, internet usage spiked upward, and the bandwidth used for streaming (probably movies, YouTube and the like) has increased more than that. This upward spike seems to be, well, let’s call it for what it is: a pandemic! People don’t want to mingle much these days. Even “non-isolationists” are trying to remain healthy by staying home more hours and banging on the internet almost all day.
More users means more strain on the internet service-delivery system. As a result, many ISPs are reporting mammoth demand increases along with service and support problems.
With such a steep boost in home internet users, suddenly, more unanticipated service congestion is occurring near domiciles with many more last-mile problems in the service-delivery chain.
Even when the internet service arrives to the home without trouble, users are still suffering within the home. With so many more users staying home and working on the internet, ISPs are reporting a lot more WiFi interference between neighbors who live in close proximity to one another.
Even tiny coverage issues are becoming new support obstacles. Persons (like me) who are in isolation often go off to quarantine in a remote part of the home where the WiFi hasn’t been used before. They are discovering, to their dismay, that their WiFi coverage is intermittent—intervals of good coverage are followed by interludes of time when they cannot get an internet connection at all.
For all these reasons (and more), users are turning to their ISPs for help. The number of daily support calls is skyrocketing, putting pressure on the Customer Care system.
Technician/service visits are another area of concern.
What about when a user needs an extender for better WiFi coverage, or a router replacement, or a technician visit for any other “normal” reason? How can “isolationists” accept technicians into their homes? What technician wants to be dispatched to a home with a Coronavirus isolationist like me? What employer wants to send technicians to such homes only to come back infected?
A Circle of Light in a Time of Gloom
Fortunately for Veego’s ISP customers, they have our advanced technology to help them deal with many of these Corona-induced problems. Here’s what Veego does for them:
- Automatically detects abnormalities in internet service and reports them to users and CSRs
- Tells the user if an extender will solve a coverage problem
- Locates the source of each problem (service-cloud? last mile? router? WiFi? device?)
- Analyzes the root cause of each problem and indicates if it belongs to the ISP or is external
- Auto-repairs many between-home and in-home WiFi interference issues and other problems
- Keeps a history of problematic events for later analysis
Veego’s ISP customers love that our technology deflects so many support calls, reduces technician visits, eliminates unnecessary router replacements and recommends real solutions that solve user problems. Especially in these trying times.
Coronavirus reminds us that we don’t live in a perfect world, but, in the internet-service domain, Veego is helping.