Frequently Asked Questions about Veego .

Veego is quite popular with Service Providers and Router Manufacturers. In our sales activities, we are often asked these common questions. We keep adding to the list as our list of FAQs gets longer, so please keep coming back to have a look at the latest answers.

Question

Response

Who are Veego’s customers?Broadband and Internet Service providers are Veego’s main targets as these rapidly
enjoy the benefits of our AI-based approach. Specifically, their Customer Care and
Operations departments are the most interested in Veego. Veego also appeals to
router manufacturers who want to evolve smarter products so as to acquire a
market advantage. Smart hub makers and even cloud service providers—anybody
along the service deliver chain that brings digital services into the home—also
benefit from Veego.
Is Veego a product or a service?Actually, Veego is a SaaS offering, therefore a service. A small Veego agent is
present in each home router while the main services are delivered from the cloud.
Veego is sold to the Service Provider, not to the home resident.
How does Veego give visibility to Customer
Care departments?
Resident in the home router, Veego “sees” every device that is connected to the
router via WiFi or other technology. Veego constantly “scopes” the home for
devices and services and builds a real-time topology map which is transmitted to
the Veego cloud and made available to the Service Provider either through the
Veego dashboard or integrated with the Service Providers support, operations and
other systems.
How does Veego give visibility to Customer
Care departments?
Resident in the home router, Veego “sees” every device that is connected to the
router via WiFi or other technology. Veego constantly “scopes” the home for
devices and services and builds a real-time topology map which is transmitted to
the Veego cloud and made available to the Service Provider either through the
Veego dashboard or integrated with the Service Providers support, operations and
other systems.
What is the role of AI in the Veego solution?While several breakthrough technologies are involved, AI is the centerpiece of the
Veego solution. Nobody can learn or program the countless permutations of
devices and services across millions of connected homes. There is just too much January 2-2020
“stuff” and the numbers are growing by leaps and bounds. The AI, specifically,

machine learning, incessantly builds a giant, global database in the cloud of all the
devices that are connected to routers (where Veego is present) anywhere in the
world. This massive library learns what works and the problems that are
encountered anywhere, anytime. To date, this library is already exabytes large. All
this information is used by each individual Veego agent in the router to know what
is behaving properly in the home and what isn’t. The agent relies on the
information in the massive library to know how to analyze, locate and fix problems.

Which connected-home problems does
Veego address?
Veego deals with behavior anomalies—anything that isn’t considered “normal”.
That can include WiFi problems, device malfunctions, internet issues, cloud service
delays—really any sort of problem that individuals within the home might suffer.
Is Veego embedded in smart devices in the
home?
No, Veego is not present in any smart devices in the home—except one: that
router that the home gets from the Service Provider.
How can Veego see outside the home?Veego knows a lot about services that people and devices consume. It knows
where these services originate and how they get to the home. It also knows how
the services are delivered to devices within the home. Veego give Service Providers
complete visibility into what is going on in each individual connected home at any
time.
How can Veego see into devices?Veego doesn’t actually look into devices. Since the devices are all connected to the
internet via the router, Veego, being resident in the router, can see them and
notice if they are working or having problems.
Aren’t there already WiFi optimization
solutions?
Yes, there are, but Veego is way ahead of all current WiFi optimization products in
many ways. For example, Veego runs on extenders etc. and considers mesh
networks in its total home WiFi optimization. Veego offers real-time optimization
of bands and channels. Veego is the only service that knows about and optimizes January 3-2020

according the needs of each specific service, i.e., the WiFi needs of streaming are different than for gaming.

Wi-Fi related calls can be longer than average (sometimes approaching 30 minutes)
as they are harder to fix and may also result in multiple calls due to repeat
problems. Therefore, a great and comprehensive WiFi optimization capability is
vitally important in Customer Care.
We also point out that as the connected home grows smarter and more complex,
the relative percentage of problems attributable to WiFi is shrinking. While, in
absolute numbers, WiFi problems will continue to grow (due to more devices doing
more things), other problem locations are growing even faster. Merely optimizing
the WiFi is diminishing in importance relative to all the other potential locations as
sources of problems. A comprehensive solution that goes beyond WiFi is
necessary. Veego is unique in that regard.

Does Veego work outside the Connected
Home industry?
Technically, Veego could be implemented for Smart Industry, Smart Healthcare,
Smart Transportation, Smart Cities and other such industries. However, we have
dedicated all this technology and capability to the one industry that doesn’t have
an IT department and thus really, really needs us: the connected (or smart) home.
How does a Service Provider get started with
Veego to understand what it can do?
It’s not a very difficult process to get started at all. We can demo Veego over the
internet. Generally, a customer of ours wants to undergo a proof-of-concept (POC)
project to work with Veego and measure the benefits. A typical POC takes only
about two weeks to setup and run. In fact, Veego has a complete department just
for POCs.
Shouldn’t router manufacturers be
interested in Veego?
Yes, definitely! Next-gen router manufacturers want to add smarts to their
products to differentiate them from the competition. Veego is an excellent way to accomplish that.
How does Veego integrate with the Service
Provider’s systems?
Veego offers its own dashboards and also integrates via APIs with Service Provider
systems.
Which Service Provider department benefits
the most from Veego?
First and foremost, the Customer Care department benefits from Veego’s
tremendous capabilities. The idea is to deflect and shorten support calls by
1. Fixing problems directly within the connected home so that a call doesn’t
need to be made at all. This is what we call “perfecting the subscriber
experience”. You can’t do better than no problems at all. This is the Holy
Grail of support and Veego helps Service Providers move in that direction
by fixing problems often even before subscribers notice them.
2. Alerting subscribers as to problems and remedies that they can undertake
themselves, again, deflecting support calls to the Service Provider. Veego
can work with subscribers via their smartphones to alert them as to certain
conditions that they can address themselves when an automatic solution is
not available.
3. Informing subscribers where the fault of the problem lies. There is no point
calling the Service Provider is the smart device is having problems or if the
cloud service provider (think “Netflix”) is having streaming problems.
4. Enriching the information for the Service Provider’s customer-care agents
who receive subscriber support calls enabling them to:
• Resolve problems much faster
• Shorten calls
• Eliminate unnecessary router replacements and truck rolls/service calls
• Satisfy subscribers with prompt and accurate service