Frequently Asked Questions about Veego .
Veego is quite popular with Service Providers and Router Manufacturers. In our sales activities, we are often asked these common questions. We keep adding to the list as our list of FAQs gets longer, so please keep coming back to have a look at the latest answers.
Question | Response |
|---|---|
| Who are Veego’s customers? | Broadband and Internet Service providers are Veego’s main targets as these rapidly enjoy the benefits of our AI-based approach. Specifically, their Customer Care and Operations departments are the most interested in Veego. Veego also appeals to router manufacturers who want to evolve smarter products so as to acquire a market advantage. Smart hub makers and even cloud service providers—anybody along the service deliver chain that brings digital services into the home—also benefit from Veego. |
| Is Veego a product or a service? | Actually, Veego is a SaaS offering, therefore a service. A small Veego agent is present in each home router while the main services are delivered from the cloud. Veego is sold to the Service Provider, not to the home resident. |
| How does Veego give visibility to Customer Care departments? | Resident in the home router, Veego “sees” every device that is connected to the router via WiFi or other technology. Veego constantly “scopes” the home for devices and services and builds a real-time topology map which is transmitted to the Veego cloud and made available to the Service Provider either through the Veego dashboard or integrated with the Service Providers support, operations and other systems. |
| How does Veego give visibility to Customer Care departments? | Resident in the home router, Veego “sees” every device that is connected to the router via WiFi or other technology. Veego constantly “scopes” the home for devices and services and builds a real-time topology map which is transmitted to the Veego cloud and made available to the Service Provider either through the Veego dashboard or integrated with the Service Providers support, operations and other systems. |
| What is the role of AI in the Veego solution? | While several breakthrough technologies are involved, AI is the centerpiece of the Veego solution. Nobody can learn or program the countless permutations of devices and services across millions of connected homes. There is just too much January 2-2020 “stuff” and the numbers are growing by leaps and bounds. The AI, specifically, machine learning, incessantly builds a giant, global database in the cloud of all the |
| Which connected-home problems does Veego address? | Veego deals with behavior anomalies—anything that isn’t considered “normal”. That can include WiFi problems, device malfunctions, internet issues, cloud service delays—really any sort of problem that individuals within the home might suffer. |
| Is Veego embedded in smart devices in the home? | No, Veego is not present in any smart devices in the home—except one: that router that the home gets from the Service Provider. |
| How can Veego see outside the home? | Veego knows a lot about services that people and devices consume. It knows where these services originate and how they get to the home. It also knows how the services are delivered to devices within the home. Veego give Service Providers complete visibility into what is going on in each individual connected home at any time. |
| How can Veego see into devices? | Veego doesn’t actually look into devices. Since the devices are all connected to the internet via the router, Veego, being resident in the router, can see them and notice if they are working or having problems. |
| Aren’t there already WiFi optimization solutions? | Yes, there are, but Veego is way ahead of all current WiFi optimization products in many ways. For example, Veego runs on extenders etc. and considers mesh networks in its total home WiFi optimization. Veego offers real-time optimization of bands and channels. Veego is the only service that knows about and optimizes January 3-2020 according the needs of each specific service, i.e., the WiFi needs of streaming are different than for gaming. Wi-Fi related calls can be longer than average (sometimes approaching 30 minutes) |
| Does Veego work outside the Connected Home industry? | Technically, Veego could be implemented for Smart Industry, Smart Healthcare, Smart Transportation, Smart Cities and other such industries. However, we have dedicated all this technology and capability to the one industry that doesn’t have an IT department and thus really, really needs us: the connected (or smart) home. |
| How does a Service Provider get started with Veego to understand what it can do? | It’s not a very difficult process to get started at all. We can demo Veego over the internet. Generally, a customer of ours wants to undergo a proof-of-concept (POC) project to work with Veego and measure the benefits. A typical POC takes only about two weeks to setup and run. In fact, Veego has a complete department just for POCs. |
| Shouldn’t router manufacturers be interested in Veego? | Yes, definitely! Next-gen router manufacturers want to add smarts to their products to differentiate them from the competition. Veego is an excellent way to accomplish that. |
| How does Veego integrate with the Service Provider’s systems? | Veego offers its own dashboards and also integrates via APIs with Service Provider systems. |
| Which Service Provider department benefits the most from Veego? | First and foremost, the Customer Care department benefits from Veego’s tremendous capabilities. The idea is to deflect and shorten support calls by 1. Fixing problems directly within the connected home so that a call doesn’t need to be made at all. This is what we call “perfecting the subscriber experience”. You can’t do better than no problems at all. This is the Holy Grail of support and Veego helps Service Providers move in that direction by fixing problems often even before subscribers notice them. 2. Alerting subscribers as to problems and remedies that they can undertake themselves, again, deflecting support calls to the Service Provider. Veego can work with subscribers via their smartphones to alert them as to certain conditions that they can address themselves when an automatic solution is not available. 3. Informing subscribers where the fault of the problem lies. There is no point calling the Service Provider is the smart device is having problems or if the cloud service provider (think “Netflix”) is having streaming problems. 4. Enriching the information for the Service Provider’s customer-care agents who receive subscriber support calls enabling them to: • Resolve problems much faster • Shorten calls • Eliminate unnecessary router replacements and truck rolls/service calls • Satisfy subscribers with prompt and accurate service |