Customer Experience (CX) is rapidly becoming a crucial differentiator in the Smart Home
Veego learns about individual customer, device and service behavior, generating new revenue opportunities while increasing satisfaction and loyalty
Veego enables you to
• Predict and proactively optimize services and devices at all times
• Provide differentiated and personalized CX for each customer based on observed behaviors and preferences
• Generate new CX growth engines
• Build customer trust and lifetime loyalty
• Be the best ISP out there!
Veego continuously observes all devices and services, and their behaviors, in the connected home.
The AI learns device-behavior patterns and notices anomalies anywhere along the service-delivery chain.
Veego creates a spectacular opportunity for Service Providers to make Customer Experience a game-changer
Better support at lower cost
Connected-home customers are bewildered by confusing device configurations, protocols, connections
and operations. You already have your router there, so they turn to you for help.
How can you support so many disparate devices that come into the connected home and how can you
handle such an enormous range of requests for service?
The typical support call is long and tedious and damages customer satisfaction
20% of service calls require an expensive truck roll
ISPs gain visibility across each connected-home ecosystem and automatically monitor devices and services 24/7
• Deflect numerous support calls
• Shorten support calls
• Resolve customer issues remotely
• Improve first-time fix rates
• Reduce truck rolls
• Reduce unnecessary dispatch of replacement hardware
Veego detects, analyzes and resolves network and device problems autonomously.
- Upon detecting anomalous behavior, Veego automatically analyzes the root cause and attempts to fix it automatically—even before your customer notices. To the customer, connected-home devices just keep working and service calls are avoided.
- When Veego cannot fix the problem autonomously, it automatically produces an easy-to-follow set of instructions for your customer to fix the problem, boosting customer satisfaction and deflecting support calls.
- When the problem requires support-center involvement, Veego automatically presents your support team with the relevant information to understand and remediate, cutting support time and costs.