For Smart Hubs.
I got this
Sitting unobtrusively on your smart-hub, Veego watches the behavior of all connected devices. Malfunctions are inevitable, but they don’t have to cause despair.
The customer is my buddy
In some cases, Veego detects a problem that requires only brief customer interaction to fix. Integrating with the smart-hub’s app, Veego interacts with your customer and provides easy-to-follow steps (for example, reset a device, close the refrigerator door, set a lower thermostat temperature). Service calls are averted and customer satisfaction with your smart-hub soars.
Sometimes, Veego encounters a problem or malfunction that it cannot solve on its own and the customer needs to contact your service department. Even before the customer calls, Veego automatically arms your support staff with just the relevant information—drawn from our global device knowledgebase and performance indicators—simplifying diagnosis and analysis and hastening resolution. Upon calling, the customer is amazed at your prompt understanding of the problem and your speedy and effective response. The customer loves you for it. You save time and effort. It’s a win-win!