The smart home ecosystem is in total disarray. To journey on their digital lifestyle, smart-home customers choose from millions of products from thousands of vendors and expect everything to work smoothly.

The smart home’s complexity is growing and so are the problems. Smooth customer experience fails for a number of complicated reasons.
Malfunctions occur due to many causes.

Customer Experience (CX) is rapidly becoming a crucial differentiator in the Smart Home

Veego learns about individual customer, device and service behavior, generating new revenue opportunities while increasing satisfaction and loyalty

Veego enables you to
Predict and proactively optimize services and devices at all times
• Provide differentiated and personalized CX for each customer based on observed behaviors and preferences
• Generate new CX growth engines
• Build customer trust and lifetime loyalty
• Be the best ISP out there!

Veego continuously observes all devices and services, and their behaviors, in the connected home.
The AI learns device-behavior patterns and notices anomalies anywhere along the service-delivery chain.

Veego creates a spectacular opportunity for Service Providers to make Customer Experience a game-changer

Better support at lower cost

Connected-home customers are bewildered by confusing device configurations, protocols, connections
and operations. You already have your router there, so they turn to you for help.
How can you support so many disparate devices that come into the connected home and how can you
handle such an enormous range of requests for service?

The typical support call is long and tedious and damages customer satisfaction

20% of service calls require an expensive truck roll

ISPs gain visibility across each connected-home ecosystem and automatically monitor devices and services 24/7

• Deflect numerous support calls
• Shorten support calls
• Resolve customer issues remotely
• Improve first-time fix rates
• Reduce truck rolls
• Reduce unnecessary dispatch of replacement hardware

Poised to detect, analyze and autonomously repair, Veego fixes malfunctions
even before users notice them

Deployed on the gateway, Veego is always on the lookout for connected-home device malfunctions and problems of any kind. Carefully monitoring smart devices and their communications and interactions with each other as well as with routers and smart hubs, Veego perpetually watches for anomalous behavior whose root cause is often difficult to pinpoint, such as:

  • Introduction of a new device in the home suddenly causes other devices to stop working
  • Intermittent network congestion causes lag or missed commands
  • Multiple networks operating in the home cause device-control conflicts
  • A faulty sensor causes embedded software to react improperly
  • Environmental conditions like heat and humidity weaken hardware performance
  • A cyber attack on one device adversely affects the proper operation of many others
  • Internal software and hardware problems within devices cause them to go haywire and affect other devices
  • Integration and/or installation mistakes render devices unable to communicate with one another and multiply malfunctions

Technological signs and wonders

Veego establishes a malfunction knowledgebase in the cloud—a first-of-a-kind, dynamic, learning database of malfunction “fingerprints”. How do we create that? We track the actual behavior of thousands of connected-home devices, their communications as well as environmental conditions and more, and use machine learning and statistical analysis to identify anomalies that indicate malfunctions. Our analysis engine analyzes the anomalies to decipher the root cause of the malfunctions, and then adds all this information—behavior, analysis and remediation—to the knowledgebase. Today, the knowledgebase is quite large. Enormous, actually. In fact, as malfunctions are encountered in homes across the globe, they increasingly match the fingerprint of a known malfunction, enabling Veego to quickly take decisive remedial action. Whenever Veego encounters a new malfunction, it is added to the growing knowledgebase for the benefit of mankind—or, at least, our clientele.

Veego detects problems before they cause malfunctions and service interruptions. Customers enjoy a smooth experience.
Service calls are diverted and shortened. Truck rolls and unnecessary dispatches of replacement hardware are eliminated.