According to a study by Parks Associates titled 360 View: Supporting the Connected Consumer, “Unresolved technical problems with smart home devices have risen 240% in 3 Years. 79% of consumers have self-installed a smart home device, and most do not turn to integrators for assistance when there is a technical problem.”

From the press release “Veego Gives Eyes to ISPs, Enabling Automatic Detection and Repair of Smart Home Problems.”

parks associates:  http://www.parksassociates.com/blog/article/veego-gives-eyes-to-isps–enabling-automatic-detection-and-repair-of-smart-home-problems