Turning support calls into revenue generators is a challenge, but it happens with Veego Upsell.
Utilizing deep knowledge about each home and the devices used within, Veego Upsell creates automatic recommendation alerts for CSRs, updating them when a subscriber is likely to buy relevant products or services. For example:
- A subscriber who consistently has low coverage in areas of high internet consumption is a great candidate to buy an extender
- A heavy-gamer subscriber might like to buy the ISPs premium gaming package
- A subscriber who consistently chokes on inadequate bandwidth is highly amenable to a bandwidth-package upgrade
Veego Upsell informs CSRs about these and other revenue-generating situations tuned to the ISP’s unique offerings.
Subscribers with a high likelihood of buying can be grouped and proactively contacted at just the right time.
- Seamless integration with Veego Smart-Care provides added value
- Creation of groups of likely buyers for proactive upselling and cross-selling multiplies affects
- Intelligent alerts in support dashboard recommend good upsell opportunities at appropriate times
- Alerts are fully customizable for specific ISP offerings