New Connected-Home Revenue Opportunities

Turning support calls into revenue generators is a challenge, but it happens with Veego Upsell

Automatic Alerts

Utilizing its deep knowledge about each home and the devices used within, Veego Upsell creates automatic recommendation alerts for CSRs, updating them when a subscriber is likely to buy relevant products or services that the ISP wants to sell. For example:

  • A subscriber who consistently has low coverage in areas of high internet consumption is a great candidate to buy an extender
  • A heavy-gamer might like to buy the premium gaming package
  • A subscriber who consistently chokes on inadequate bandwidth is highly amenable to a bandwidth-package upgrade 

Veego Upsell informs CSRs about these and other revenue-generating situations tuned to the ISP’s unique offerings.

Subscribers with a high likelihood of buying can be grouped and proactively contacted at just the right time.

Benefits

  • Seamless integration with Veego Smart-Care provides added value
  • Creation of groups of likely buyers for proactive upselling and cross-selling multiplies effects
  • Intelligent alerts recommend good upsell opportunities at appropriate times
  • Alerts are fully customizable for specific ISP offerings
Check out Veego Scope