Turning support calls into revenue generators is a challenge, but it happens with Veego Upsell

Automatic Alerts

Utilizing deep knowledge about each home and the devices used within, Veego Upsell creates automatic recommendation alerts for CSRs, updating them when a subscriber is likely to buy relevant products or services. For example:

  • A subscriber who consistently has low coverage in areas of high internet consumption is a great candidate to buy an extender
  •  A heavy-gamer subscriber might like to buy the ISPs premium gaming package
  • A subscriber who consistently chokes on inadequate bandwidth is highly amenable to a bandwidth-package upgrade 

Veego Upsell informs CSRs about these and other revenue-generating situations tuned to the ISP’s unique offerings.
Subscribers with a high likelihood of buying can be grouped and proactively contacted at just the right time.

Benefits

  • Seamless integration with Veego Smart-Care provides added value
  • Creation of groups of likely buyers for proactive upselling and cross-selling multiplies affects
  • Intelligent alerts in support dashboard recommend good upsell opportunities at appropriate times
  • Alerts are fully customizable for specific ISP offerings
Check out Veego Scope